Service terms for software, automation, and implementation work.

Overview

These Terms of Service govern your use of RASHLABS websites, tools, checkout flows, software services, workflow automation services, AI systems, dashboards, integrations, consulting, and related project work. By requesting a quote, purchasing a service, or using RASHLABS services, you agree to these terms unless a separate written agreement says otherwise.

Order of documents

If a project includes a signed proposal, statement of work, invoice, checkout confirmation, service agreement, or other written project terms, those project-specific terms control over these general website terms for that project. If there is a conflict, the order of control is: signed written agreement, statement of work or proposal, invoice or checkout confirmation, then these Terms of Service.

Project scope and deliverables

Each purchase covers only the service category, deliverables, features, and support level described on the applicable service page, checkout page, invoice, proposal, or written scope approved for that project. Any feature, integration, automation, design revision, migration, data cleanup, copywriting, compliance review, hosting setup, app store work, or third-party configuration not listed in the approved scope is outside the included work unless RASHLABS agrees to add it in writing.

Published service prices are starting implementation prices for common projects. Final pricing may change based on project complexity, number of pages or screens, data requirements, integrations, user accounts, authentication, security needs, design complexity, deployment requirements, and maintenance expectations.

RASHLABS may pause work if required client materials, account access, credentials, approvals, content, feedback, or third-party decisions are delayed.

Revisions and change requests

Included revisions, if any, are limited to reasonable adjustments to work already included in the approved scope. Revisions do not include new features, new pages, new screens, new integrations, major redesigns, data restructuring, platform changes, or changes that materially increase complexity.

Requests outside the approved scope may require a separate quote, additional payment, or a new project phase before work continues.

Service limitations

RASHLABS may decline work that is illegal, unsafe, abusive, misleading, outside technical capacity, outside available timeline, or inconsistent with platform rules. Services do not include legal, tax, financial, medical, compliance, or regulated professional advice unless specifically agreed with a properly qualified provider.

Payments

Payments are processed through Stripe. One-time implementation purchases cover the selected service category only. Monthly and yearly upkeep plans cover maintenance, support, monitoring, small fixes, and minor updates as described during onboarding or in the applicable project scope. Larger new features, new integrations, redesigns, migrations, emergency recovery, or major scope changes may require a separate quote.

Refunds and cancellations

Because custom software, automation, website, dashboard, app, AI system, audit, and implementation work requires planning, setup, research, configuration, design, development time, reserved availability, and third-party coordination, payments are not automatically refundable after purchase.

If a client cancels before any work begins, RASHLABS may issue a full or partial refund, minus payment processor fees, administrative costs, and any non-recoverable third-party costs.

Once discovery, planning, setup, design, configuration, development, account setup, research, or implementation work has started, RASHLABS may retain payment for completed work, reserved time, project management, administrative setup, purchased services, and other non-recoverable costs.

Completed milestones, delivered work, audits, discovery sessions, planning documents, configuration work, custom code, design work, data work, and third-party costs are non-refundable unless RASHLABS agrees otherwise in writing or a refund is required by law.

Monthly upkeep plans may be canceled before the next billing cycle unless a separate agreement states otherwise. Yearly upkeep plans, prepaid maintenance, and bundled service packages are non-refundable after the coverage period begins, except where required by law or separately agreed in writing.

Delivery and acceptance

RASHLABS may deliver work through a live website, staging link, repository, app build, document, dashboard, automation, integration, file transfer, or other reasonable delivery method.

Unless a separate written agreement states otherwise, delivered work is considered accepted when the client approves it in writing, uses it in production, requests final deployment, or does not report material issues within 7 days after delivery.

Bugs or issues caused by RASHLABS work and reported during the included support or warranty period may be corrected as part of the project. Issues caused by client changes, third-party platforms, expired accounts, missing permissions, changed APIs, hosting changes, or out-of-scope requests may require additional paid work.

Upkeep and maintenance plans

Upkeep plans may include maintenance, monitoring, small fixes, dependency updates, minor content updates, light technical support, and reasonable troubleshooting for the covered project, depending on the selected plan and project scope.

Upkeep does not include major new features, redesigns, new integrations, platform migrations, large content changes, database restructuring, emergency recovery caused by client or third-party actions, compliance audits, custom reporting, or substantial development work unless agreed in writing.

RASHLABS may require active upkeep, a new quote, or a separate support agreement for ongoing support after the initial project is delivered.

Client responsibilities

Clients are responsible for providing accurate project requirements, brand assets, account access, API credentials, third-party tool access, content, feedback, approvals, and legal rights to all materials needed to complete the work. Delays in providing required materials may affect delivery timelines.

Acceptable use

You may not use RASHLABS services to violate laws, infringe rights, abuse systems, distribute malware, process data without proper authorization, send spam, evade platform rules, mislead users, or build systems intended to harm others.

Third-party services

Some projects may depend on services such as hosting providers, analytics tools, databases, payment processors, app stores, AI providers, CRMs, automation platforms, APIs, open-source packages, fonts, stock assets, or plugins. Clients are responsible for third-party fees, terms, account status, permissions, availability, and platform limitations unless otherwise agreed in writing.

Intellectual property and ownership

Clients retain ownership of their pre-existing business information, brand assets, logos, written content, customer data, product data, and other materials they provide to RASHLABS.

After the client has paid all amounts due for a project, RASHLABS grants the client ownership of the final custom deliverables specifically created for that client and identified in the approved project scope, excluding RASHLABS pre-existing materials and third-party materials.

RASHLABS retains ownership of its pre-existing code, reusable components, templates, libraries, internal tools, development methods, workflows, know-how, design patterns, automation patterns, AI prompts, system architecture patterns, and general technical knowledge used or developed during a project.

RASHLABS may reuse general ideas, skills, methods, components, and non-confidential know-how learned during a project, provided RASHLABS does not disclose the client's confidential information or proprietary business data.

Third-party software, open-source packages, fonts, stock assets, APIs, plugins, hosting platforms, app stores, payment processors, AI providers, and other external services remain subject to their own licenses, terms, and fees.

Confidentiality

RASHLABS aims to handle client information with reasonable care and limited access. Confidential business information shared for a project should not be disclosed publicly unless required for service delivery, legal compliance, security, or with client permission. Additional confidentiality terms may be included in a separate agreement.

No guaranteed outcomes

RASHLABS builds practical software systems, automations, websites, dashboards, and apps. Business outcomes such as revenue, traffic, conversion rate, app downloads, search ranking, operational savings, uptime, or third-party platform approval depend on many factors and are not guaranteed.

Liability limitation

To the maximum extent allowed by law, RASHLABS is not liable for indirect, incidental, consequential, special, punitive, or lost-profit damages. Total liability for a paid service is limited to the amount paid for the specific service giving rise to the claim, unless a separate written agreement states otherwise.

Payment disputes and chargebacks

Clients agree to contact RASHLABS first and make a good-faith effort to resolve billing, delivery, refund, or project concerns before filing a payment dispute or chargeback.

If a chargeback or payment dispute is filed, RASHLABS may provide the payment processor, bank, card network, or relevant service provider with invoices, checkout records, project communications, scope documents, delivery records, access logs, support history, and other information reasonably needed to respond to the dispute.

Disputes

If a dispute arises, both parties should first try to resolve it through good-faith communication. Any formal dispute process, arbitration, mediation, or additional dispute terms may be further defined in a separate signed agreement, statement of work, invoice, or written project terms.

Governing law and venue

Unless a separate written agreement states otherwise, these terms and any dispute related to RASHLABS services are governed by the laws of the State of Minnesota, without regard to conflict-of-law rules.

Unless a separate written agreement states otherwise, the parties agree that any court proceeding must be brought in the state or federal courts located in Minnesota, and each party consents to personal jurisdiction and venue in those courts.

Changes to these terms

RASHLABS may update these terms as services, checkout flows, tools, laws, or business operations change. The version posted on this page applies to website use and purchases unless a separate written agreement states otherwise.

Contact

Questions about these terms, refunds, or cancellations can be sent to razwan.mohammad@rashlabs.org.

Last updated

June 11, 2026